a ticket using Web Interface:
1. Open Help Center
in using your login and password from http://www.perpetuumsoft.com.
"Submit a Ticket" hyperlink on the main page.
4. Choose “Support Department” during the first step and press
5. Fill in the fields of a new ticket.
5.1 Fields "Display Name" and "Email Address"
are required and are filled with the information from your account on the web
site. If necessary, one can change the address.
5.2 "Product", "Product Version" and
"OS" fields are not required, but are advisable for better
performance of a Support Team.
5.3 While “Subject” field is being filled, the system searches for
relevant articles in the Knowledge Base. Search results will be displayed under
the ticket form. If the required article already exists in the Knowledge Base,
one can use the information from it without writing to the Support Team.
5.4. Describe your problem or request in details in “Message Body”
field. You can also attach required files if necessary – in the “Attachments”
6. Press “Submit Ticket”. You will receive a notification containing
ticket number and your request will be sent to the Support Team.
ticket support help center