I didn’t purchase Premium Support, my Standard Support expired, but I have a problem to report. What should I do?

You should send a request to our support team and if this is a known issue, you will get a solution within 48 hours. If investigation and finding a solution for the reported issue requires significant time, you will be informed about it. In this case you have 2 options: get Accidental Technical Support (at an hourly rate) and the solution will be offered to you with highest priority possible or get Premium Support (at fixed price per year) and the solution will be offered to you according to the Premium Support Agreement.

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