High-priority processing of support issues within 24 hours;
· Live technical support when necessary upon prior written request;
· All issues addressed by senior support engineers;
· Issue escalation to product development teams if necessary;
· Priority involvement in Beta Programs;
· Validity term – 1 (one) year;
· All minor versions for the product version you purchased;
· Support web site that contains articles, white papers, documentation, tips on using Perpetuum Software products;
· Samples are provided in C# and VB.NET upon request;
· Access to night builds and alpha versions;
· All major and minor versions for your product for a period of one year.
Article ID: 449, Created: April 28, 2012 at 3:57 AM, Modified: April 28, 2012 at 3:57 AM