What support options do you offer?

Perpetuum Software offers 3 support options: Trial, Standard and Premium.

Our Support team is available Monday to Friday, 8:00 AM to 5:00 PM GMT +6 except holidays and can be contacted via e-mail: support@perpetuumsoft.com.

Support Options Trial Standard Premium
All issues addressed by senior support engineers - + +
Issue escalation to product development teams - - +
Priority involvement in Beta Programs - + +
Access to Perpetuum forum, knowledge base, videos and other resources + + +
Guaranteed response time (Mon - Fri) 48 h. 48 h. 24 h.
Validity 30 days 30 days 1 year
Online technical support via skype, GoToMeeting or any other similar utility - - +
Access to night builds and alpha versions - - +
Samples provided C# C# C#, VB.NET
All major versions and service packs for your product - 1 year 1 year

Trial Support Subscription
Those people who are in the process of evaluating our products are provided with free pre-sales technical support whenever possible.

Standard Support Subscription
Standard Support Subscription is included in all product packages purchased.

Premium Support Subscription

If you are a current customer or you are going to purchase licenses of Perpetuum Software products, we strongly advise you to consider purchasing Premium Support subscription as well.
Our friendly sales representatives will be happy to answer any your questions about Premium Support subscription sales@perpetuumsoft.com.

Please, review Perpetuum Software Support Policy containing terms and conditions of providing technical support.

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