Newest KB Articles

I get "Unable to find assembly 'PerpetuumSoft.ReportingServices.Viewer.ExtensionLink...". What should I do?

Wed, 02 May 2012 03:44:53 GMT

The "Unable to find assembly 'PerpetuumSoft.ReportingServices.Viewer.ExtensionLink, Version=…, Culture=neutral, PublicKeyToken=...'" error means that there is no corresponding dll on the server side.

We don't use PerpetuumSoft.ReportingServices.Viewer.ExtensionLinkit directly but PerpetuumSoft.ReportingServices.Viewer.Server has some references to this library. To be sure that ExtensionLink.dll is located in the 'bin' folder of the project we recommend you to add this library as a reference to the server side of an application.

You can also copy this dll from C:\Program Files\Perpetuum Software\Silverlight Viewer for Reporting Services 2008\Bin to <your project folder>\bin manually.

I love your component but have no idea how to create a report and integrate it into my application. Can you help me?

Sat, 28 Apr 2012 08:25:38 GMT

We offer report design and integration services on hourly basis. Feel free to contact our sales representative to discuss your requirements.

Is it possible to implement a feature I need?

Sat, 28 Apr 2012 08:24:26 GMT

Yes, it’s possible. We provide such services for additional fee subject to availability of technical staff. Please send your feature requests to our sales representative.

Can I modify the source code I purchased?

Sat, 28 Apr 2012 08:15:04 GMT

You can modify source code of the product you purchased, but in this case we don’t guarantee compatibility with future versions of the product. All the requests to our support team relating to change of the source code will be considered as Accidental Technical Support and will be provided for additional fee.

Do you offer source code of your products?

Sat, 28 Apr 2012 08:14:39 GMT

Yes, we offer source code of all our products. Please note that some of our products contain third party software that should be used and distributed according to its own End User License Agreement and some third party software vendors don’t allow to re-distribute source code. So, just read End User License Agreement for our products carefully before you purchase.

How do I keep informed of updates to Perpetuum Software Products?

Sat, 28 Apr 2012 08:14:09 GMT

It is always a good idea to regularly visit our website www.perpetuumsoft.com for all the latest updates and features. Information on product updates is generally sent via e-mail to registered customers to notify them of the upgrade.

How do I download the latest updates?

Sat, 28 Apr 2012 08:11:01 GMT

You can download the latest updates at our download center.

My 30-day trial expired, is it possible to extend it?

Sat, 28 Apr 2012 08:10:40 GMT

Yes, you can extend your trial period for another 30 days. Just send request to our support team: support@perpetuumsoft.com. Trial support is also extended for 30 days.

Why do I activate Perpetuum products?

Sat, 28 Apr 2012 08:09:36 GMT

After you download and install the product you will need to activate it. This is a one-time absolutely free and quick procedure. Activation means that your 30-day trial period has started. We strongly advise you to enter valid data in the activation window, as this data will be used to inform you about product updates and provide technical support to you.

I have made my payment. What shall I do next?

Sat, 28 Apr 2012 08:09:11 GMT

After your payment is received and processed, we receive a notification from the processing services we use (for example, Share-it of Digital River) that your payment has been accepted. Then within 24 hours we send to you the e-mail with detailed instructions on how to download the License key and register the product.